Metalogic staff were pleased to ditch the Secret Santa as they gathered for their final Townhall meeting of the year at the Ricoh Arena this month. But this was no ‘bah-humbug’ moment as the usual tradition of exchanging gifts became a more charitable affair when the company chose to support the KidsOutGiving Tree Appeal.
The Giving Tree appeal enables local firms to buy toys for children at crisis centres, who may not otherwise receive a gift at Christmas and having supported this national charity earlier in the year at their annual Question of Sport Event supporting the appeal was the natural choice.
Mel Newell, Customer Support who coordinated the gift giving for the appeal said staff were pleased to be able to help “Secret Santa is always a challenge when everyone is so busy but the enthusiasm with which every staff member approached this was heartwarming. We had an array of wonderful gifts from Barbies to Scooters and everything else in between and knowing these will help to bring a smile to children who may find themselves in refuge this Christmas, often having left their homes at short notice to escape domestic violence, is a gift within itself.”
The feelgood factor continued with the meeting kicking off on a positive start as it was confirmed to all the strong performance for the year, which included the completion of two major implementations at B&M and Howco adding up to over 1100 new users across 8 countries, there were notable development successes for implementing new functions for mobile stock take, location management and stock adjustments functions and it was acknowledged within the Global Jonas Group that Metalogic’s continued performance has been outstanding, which is a testimony to the whole team.
Peter Harding (Professional Services) & Steve Ball (Technical) were acknowledged for their continued support and presented with long service awards amassing a total of 23 years between them.
It was also time to say goodbye and thank you to Bill Baillie (Customer Services) who will be trading his support role for a more leisurely pace of life since he took retirement at Christmas.
The day concluded with a Wasps media tour of the Ricoh Arena with Ex Club Captain Chris Bell – staff were able to visit the Wasps Players Changing and Hospitality areas plus enjoyed a pitch-side photo opportunity followed by an interesting and insightful Q&A session with the former player.
Increase in Performance from Metalogic Customer Support
Metalogic’s Customer Service team have seen a 10% increase in their performance over the year as defined within the Service Level Agreements. A number of proactive actions have resulted in…