Increase in Performance from Metalogic Customer Support

Metalogic’s Customer Service team have seen a 10% increase in their performance over the year as defined within the Service Level Agreements. A number of proactive actions have resulted in this achievement including – increased training, greater knowledge of the systems and quicker solutions.

The consolidation of versions and the closing of old issues has allowed access to new functionality and reduced the number of deployed versions of iMetal from 21 to 2.  The implementation of automated testing software means that all new development is flow tested at the end of each working day.

The performance of the Customer Service team will also be measured by customer satisfaction surveys which will ensure the quality of the personal service is achieving the desired result.